GENERAL
1. Are you sure that my personal information is secured on your webshop?
Yes, you can be sure because our webshop has an SSL (Secure Sockets Layer) protocol for the encryption of all required personal information we gather during the checkout. Details about using your personal information see in our Privacy Policy.
2. Should I use any particular browser to visit your site?
That is not necessary. But, if you want the best performance, update browsers like Google Chrome, Microsoft Internet Explorer, Mozilla Firefox, or Apple Safari to the latest versions.
3. How can I contact you?
You can contact us at email support@friendlyferret.com or on the contact form here.
4. How to use a webshop?
Click on the shop to see the product. Choose the product you want to buy, the right size and quantity. Add to cart. When you are done with the shopping go to checkout. Enter the billing details and the discount coupon (if there is any) and proceed to Paypal. Log in to your Paypal account to finish the transaction. If you don’t have Paypal, click on the Create an account button. You don’t have to create an account, this guides you to the option to pay with a debit or credit card. Enter your information and click on the blue button – AGREE & PAY.
5. How to choose the right shirt size?
Every product has a size chart below. Shirts have size charts, stickers, and badges have dimensions. Check your correct size below the product and follow instructions to see which is the right size for you.
PAYMENT
1. How can I make a transaction on your webshop?
We accept Paypal and other debit or credit cards. Payment is made through Paypal because it is safer and faster than other methods.
2. How can I pay if I don’t have a Paypal account?
When you choose the products you want, click proceed to checkout. You can see all your orders here. Click proceed to Paypal. If you don’t have a Paypal account, click on the gray button – CREATE AN ACCOUNT. You don’t have to create an account, this guides you to the option to pay with a debit or credit card. Enter your information and click on the blue button – AGREE & PAY.
3. Is it safe to pay through these payment methods?
Yes, Paypal is one of the safest and fastest payment methods.
4. How can I use a discount code for your webshop?
You can use it during checkout. When you are at checkout, you will see a blue button at the top that asks you for a coupon. Click here and write your code. The coupon will automatically appear on the order.
SHIPPING AND TRACKING
1. Where are you sending orders from?
We are sending every order from Croatia, Europe.
2. Do you have worldwide shipping?
Yes, we ship worldwide.
3. What is the shipping price of my order?
Your correct shipping price is listed in checkout with your product order. The shipping price is calculated by the weight of the entire package.
4. How long should I wait for my order to arrive?
We will ship your product in 2-5 days (usually 2 days). The shipping time is estimated at 5-30 business days, depending on where you are from.
5. What if my order doesn’t come in the next 30 business days?
You don’t have to worry because we send every order with a tracking number. That means you can see what is the status of your order online. If you don’t get your order in 30 days please contact us on support@friendlyferret.com and we will find a solution with the post office. If it will last too long we will send your order again.
6. How will I know that my order is shipped?
You will get an email when we ship your order with a tracking number in it.
7. How, when, and where should I open my package?
Please open the product at the post office in front of the post office employee to make sure the package has arrived safely. If it is broken, show it to the employee and make a memo so we can have the money back for the broken product. We will send you the same order again free of charge. This is a situation we can’t control, so please have patience.
RETURNS
1. What should I do if my order is damaged?
If your order is damaged please send us a picture of the damage and make a memo with the post office employee so we can have the money back for the broken product. We will send you the same order again free of charge. This is a situation we can’t control, so please have patience.
2.What if I receive the wrong size or wrong product?
If you receive the wrong product, contact us, and return it in 7 days. We will check everything and send the right one. You can send us the product with the description of the situation, so we will know your reason for return. We will pay for the return shipping and send you the right product.
3. What if I ordered the wrong size of the product?
If you ordered the wrong size even though there is a size chart for every product you can return that product to us, but you have to pay the returning shipping. We will send you the right size when you tell us which one it is and you have to pay the shipping for the correct size of the product.
4. What if I want to return the product I don’t like?
If you want to return the product you don’t like, send the product back in the original package. We will send you the money back minus the first shipping and the returning shipping price (if you don’t pay it while sending it back). Our products have detailed descriptions and many pictures so people can see every product on the site how it looks in the reality.
For example, you have bought a product that costs $10 with shipping $5. For some unexplained reason, you decided to return the product. You need to send back the product in the original package and pay the return shipping ($5 again). When the product arrives at us and we make sure that the product is in original condition we will return your money. The amount will be $10 – $5 (for the 1st shipping) since you’ve paid the return shipping yourself. We will refund you $5. If you don’t pay the returning shipping, we will refund you $0.